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Politique de remboursement

Return Conditions

Eurosport Performance will accept returns within 15 days of the ship date for a refund to the original payment method used. Returns and cancellations are subject to a 20% restocking fee, applied at our discretion, which will be deducted from the total refund amount. 

  • Returns accepted within 15 days of the ship date
  • Returns must be in the original, unopened packaging
  • No returns on used and/or installed products
  • No returns or cancellations on special orders
  • No returns or cancellations on demos / open box products
  • No returns or cancellations on tuning software and flash tools
  • 20%-30% restocking fee on all returned or cancelled items, applied at our discretion*
  • 3% credit card fee will under no circumstances be refunded
  • Delivery cost and return delivery will be deducted from your refund

Please note, all refunds will be issued upon reception of the item and only after the item has been inspected.

Performance Software Refund Policy

All performance software such as performance chips, tuning software and flashing tools are final sale and cannot be returned or refunded. It is your responsability to ensure your vehicle is compatible with purchased performance software.

For warranty claims or warranty information regarding performance software, you must contact the manufacturer directly.

Defective or Incorrect Products

Eurosport Performance will accept returns for defective products within 30 days of the ship date for a refund to the original payment method used. Eurosport Performance will cover all shipping costs and fees.

It is of the customers responsability to ensure the item ordered is compatible with any other aftermarket items. Items uncompatible with other aftermarket items cannot be returned.

Please note, all refunds will be issued upon reception of the item and only after the item has been inspected.

Please note: Eurosport Performance does guarantee fitment with vehicles outside North America. Products sold by Eurosport Performance are intended for US-spec vehicles only, unless otherwise mentioned. No returns will be issued for international orders due to improper fitment.

Shipping Delays & Product Availability

Eurosport Performance is ,under no circumstances, held responsible for delays caused by a) the manufacturer b) the supplier c) shipping companies d) custom, brokerage and/or border delays.

*Restocking Fees

Any return or refund requests placed due to product delays, customer remorse or incompatibility with other aftermarket items may be subject to a 20% restocking fee, applied at our discretion, which will be deducted from the total refund amount. 

All CTS Turbo products are subject to a 30% restocking fee, which will be deducted from the total refund amount.

Warranty Product Returns

Eurosport Performance is not responsible for the defects or any type of damage cause by product malfunctions or issues related to the manufacturing of the product. In case of a damaged product, we will follow the manufacturers warranty policy. 

All warranty inquiries for CTS Turbo products must be done through CTS Turbo.

Eurosport Performance has the right to void any warranties if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. Warranty usually covers the repair or replacement of the original part only (depending on the manufacturer).

Genuine (OEM) products sold or shipped outside of Canada are sold as is with no expressed or implied warranty.

Return Process

In order to submit a return, you must fill out the refund form listed on our "Contact Us" page and include any pictures which could help us understand the nature of the issue with the product.

Please note: Refunds will be processed to the original payment method used on the order or to an in store credit, respective to the type of return that is made as well as pre-existing arrangements with a Eurosport Performance representative. In the event that multiple forms of payment were used, we will refund the value to an in store credit.

For any other inquiries, please send us an email at info@es-performance.com

Updated 2026-04-30 at 19:07 EST