ANSWERS TO YOUR QUESTIONS

WHAT IS MAP PRICING?

MAP or Minimum Advertised Pricing is a pricing policy put in place by many of our suppliers to ensure an even playing field amongst retailers.

Eurosport Performance follows strict MAP pricing policies with our suppliers meaning that our vendors and suppliers set minimum prices for products which we cannot, under any circumstance, violate.

For more information about MAP policies, please contact us.

DO YOU OFFER PRICE MATCHING?

Eurosport Performance is pleased to offer our customers price matching. However, in order for a product to be price matched, you must ensure that the product follows our price match policy available in the "Customer Service" section of our website.

WHAT ARE THE SHIPPING DELAYS?

If a product is in stock at our warehouse, located in Montreal, Canada, shipping to most Canadian provinces will take between 4-7 days with express options ranging from 1-3 days. Orders shipping to the United States usually take between 5-10 days depending on the state you reside in.

International orders (excluding the United States) may take longer than 10 days. If you placed an order and reside outside of North America, feel free to contact us to receive your ETA.

I'M HAVING ISSUES LOGING IN!

For all technical issues such as account login, shipping errors, order errors or guest checkout errors, please send us an email at info@es-performance.com and we'll get back to you withing 48 hours.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept most standard payment methods such as American Express, Apple Pay, Discover, Google Pay, MasterCard, Shop Pay, Visa and Interac.

CAN I USE MY CUSTOMER CREDIT ONLINE?

Eurosport Performance is a Canadian registered business, meaning we must charge taxes to Canadian residents. International orders being shipped outside of Canada are tax exempt.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Eurosport Performance offers guest checkout. However, by checking out as a guest, you will not accumulate points. We always recommend creating an account when purchasing products. This not only helps us in the order process, it also gives you access to enhanced customer service tools.

I DIDN'T RECEIVE ANY CONFIRMATION EMAIL!

Don't panic! Once you complete all checkout steps, it may take a few minutes before receiving your confirmation email or sms. Make sure to check your junk folders before contacting us. If you haven't received any confirmation email or sms within 15 minutes of placing your order, please contact us by placing your order number in the subject field.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

For general inquiries, please send an email to info@es-performance.com or call us. For sales & accounting inquiries, please send an email to sales@es-performance.com. We will get back to you within 48 hours.

HOW CAN I CANCEL OR CHANGE MY ORDER?

In order to cancel your order, please send an email to sales@es-performance.com with your order information. Some orders may be subject to a restocking fee. For our full cancellation and return policy, visit our "Refund Policy" under the "Customer Service" tab.

CAN I RETURN AN ITEM?

You have 30 days to return your item if it has been unopened and unused. The product must also be in its original packaging. For warranty returns, we follow the manufacturers instructions. Please contact us if your product is subject to a warranty return.