Only products explicitly marked in stock are on our shelves. For everything else, the fastest way to know the current lead time is to ask us before you order; we check with the supplier and reply with a date.

Confirmed means we have placed the order with the manufacturer or supplier on your behalf. Shipping follows once the part reaches us or ships directly to you, usually within 5 to 7 business days for products that are available at the source.

We tell you as soon as the supplier confirms it, with the expected date when they give one. You can keep the order open, switch to an alternative we suggest, or cancel for a full refund before the part ships.

Yes. Any order that has not shipped can be cancelled by contacting us, and the refund goes back to your original payment method. Please contact us rather than opening a dispute with your bank: a cancellation takes us minutes, a chargeback takes weeks and freezes the refund in the meantime.

Sometimes. Larger or special-order items can ship to you directly from the supplier to save days in transit. You still receive tracking from us either way.

Orders ship from Montreal or directly from our suppliers. For Canadian addresses the price you pay is the price, with no import or duty fees added on delivery. See our shipping policy for details.

You get an email with the tracking number the moment the label is created, and you can follow the order in your account on the site or in the SPECD app.

It is the manufacturer's warranty for that product. Where the brand publishes it, we note it in the description; otherwise contact us before ordering and we will confirm the exact terms with them.

Stop using it if it is a safety-related part, then contact us with your order number, clear photos, and when and how the issue appeared. Do not return anything until we confirm the claim; manufacturers often require an inspection or an authorization number first.

The manufacturer. We prepare and submit the claim, provide the proof of purchase and push for a fair outcome, but acceptance, replacement or credit is their call under their terms. We pass their decision on to you as soon as we have it.

It depends on the manufacturer. Simple cases are approved in days; claims that need the part inspected can take a few weeks. We keep you updated at each step and push when it drags.

No. Tuning files are software; once delivered or flashed they cannot be returned, and they carry no warranty from Eurosport Performance or, in most cases, from the tuner. Support for the tune itself (revisions, flashing questions) comes from the tuning brand under its own terms.

No. Our fitment guarantee covers vehicles sold in the North American market only. European, Japanese and other market vehicles can differ in engines, electronics and dimensions, and a part listed for the North American model is not guaranteed to fit. If you order for one of these vehicles, confirming compatibility is your responsibility, and fitment issues on such vehicles are not covered by returns or warranty.

Labour is not covered unless the manufacturer's terms specifically include it. Having the part installed by a qualified shop protects your claim: improper installation is the most common reason a manufacturer declines.

No. Returns cover unused parts you no longer want, under our refund policy. Warranty covers a part that fails in use, under the manufacturer's terms. If you are unsure which applies, contact us and we will point you to the right one; please do not open a bank dispute, as it pauses both processes.